Our returns are free of charge as we really want you to enjoy your Zoella Style products. However please follow these guidelines:

• If you wish to return any item, keep the original inner and outer packing and pack the goods the same way you received them. 
• Place a return request for damaged or defective goods within 2 days from date of delivery. 
• Any other return can be initiated within 7 days from the date of delivery. 
• Ceramic products and jewellery cannot be returned. Ceramic products require professional packing and are likely to get damaged enroute.
• We do not accept returns for products which have been purchased on sale.
• Hand over the goods in the original packing to the courier. This is important as it will minimise chances of damage enroute to us.
• To initiate a return, simply click here.
• Once we receive the item/s back in good condition, we will initiate a refund. It’ll reflect in your account within 7 business days. In all cases, refunds will be made via online transfer and not by cash.
• In case you used a gift card to make the payment for this order, your gift card will be credited back with this amount. 
• For any other query, call +91 9871018245. Call timings are Mondays to Saturdays 10:00 am to 7:00 pm.